IFA Administrator / Wealth Planning Administrator

  • IFA Administration
  • Surrey
  • Posted 9 months ago

Overview

Location: Ewell

Salary: Dependent on your experience.

Are you looking for your next challenge within financial services?

Our client, a well-established independent company are looking for an IFA Administrator / Wealth Planning Administrator to join their friendly team, providing the highest quality of support to the Financial Advisers. Our client is offering a superb opportunity to be part of a highly regarded and established firm who pride themselves on offering their clients a superb customer service.

Purpose of Role:

  • To guide administration and Paraplanning teams on a day to day basis to ensure the smooth running of a busy financial planning practice ensuring systems and processes are adhered to.
  • Oversight of administration work flows to ensure work is being managed within reasonable timescales.
  • Be proactive in identifying any potential issues before they arise, identifying any obstacles and finding a solution before it becomes problematic; strengthening working relationships.
  • Involvement with local support team recruitment, induction, training and development.
  • Performance management of team, including managing absence and sickness.
  • To provide an efficient private client and corporate administration and technical support service to a team of financial planners and clients.
  • Continually provide a high quality service to the advisers and clients in the processing of new business and the ongoing servicing of existing clients, continually striving to exceed expectations.
  • Ensure a constant dialogue is maintained with all parties involved and provide regular updates in order to manage adviser/client expectations.

Key Responsibilities:

  • Point of contact for administration support team for any queries on systems/technical questions – ensure queries are dealt with quickly and efficiently, allowing tasks to be progressed with no impact on workflows.
  • Ensure processes are followed through to fruition by liaising with the support teams to ensure each team member fully understands where their input is required in the “advice process” and ultimately get business across the line as soon as possible.
  • Ensure all business transacted by the team is compliant
  • Provide support to each team member to aid their knowledge and development; aiding the teams to become more self-sufficient and therefore more efficient.
  • Support new joiners through their probation and training programme.
  • Ensure team comply with internal mandatory training programmes.

Skills & Qualifications:

  • 2 years experience within a similar role in Financial Services / Wealth Planning.
  • Broad and current knowledge of financial services and financial planning.
  • Good people management skills.
  • Excellent interpersonal skills, both oral and written.
  • Confident and self-assured with a positive approach to change, ability to remain calm and work well under pressure.
  • Detailed and accurate in every aspect of the role.
  • Good knowledge of Microsoft Office/IT skills.
  • Good planning and organisational skills, with the ability to organise and prioritise workloads and meet deadlines.
  • Proactive and flexible in their approach to work and willing to go the extra mile.
  • Self-driven, results-oriented with a positive outlook.
  • A clear focus on delivering a high quality operational process, as well as business profit.
  • Empathic communicator, able to see things from the other person’s point of view.
  • Customer focused, ensuring positive customer experience is at the core of all activities undertaken.

If this roles sounds as though it aligns with your desire to have a career within Financial Services / Wealth Planning that comes with fantastic ongoing career development prospects and a high level of compensation, please email your CV with a covering letter now.

Please note that due to the high level of response; only shortlisted candidates will be contacted. If you are not contacted within 7 days of your application, please assume you have not been successful. However, please keep applying as we work with some great local clients.

Related Jobs

  • IFA Administrator

    Job Type: IFA Administration

    Location: London

    IFA Administrator / Wealth Planning Administrator

    • IFA Administration
    • Surrey
    • Posted 9 months ago

    Overview

    Location: Ewell

    Salary: Dependent on your experience.

    Are you looking for your next challenge within financial services?

    Our client, a well-established independent company are looking for an IFA Administrator / Wealth Planning Administrator to join their friendly team, providing the highest quality of support to the Financial Advisers. Our client is offering a superb opportunity to be part of a highly regarded and established firm who pride themselves on offering their clients a superb customer service.

    Purpose of Role:

    • To guide administration and Paraplanning teams on a day to day basis to ensure the smooth running of a busy financial planning practice ensuring systems and processes are adhered to.
    • Oversight of administration work flows to ensure work is being managed within reasonable timescales.
    • Be proactive in identifying any potential issues before they arise, identifying any obstacles and finding a solution before it becomes problematic; strengthening working relationships.
    • Involvement with local support team recruitment, induction, training and development.
    • Performance management of team, including managing absence and sickness.
    • To provide an efficient private client and corporate administration and technical support service to a team of financial planners and clients.
    • Continually provide a high quality service to the advisers and clients in the processing of new business and the ongoing servicing of existing clients, continually striving to exceed expectations.
    • Ensure a constant dialogue is maintained with all parties involved and provide regular updates in order to manage adviser/client expectations.

    Key Responsibilities:

    • Point of contact for administration support team for any queries on systems/technical questions – ensure queries are dealt with quickly and efficiently, allowing tasks to be progressed with no impact on workflows.
    • Ensure processes are followed through to fruition by liaising with the support teams to ensure each team member fully understands where their input is required in the “advice process” and ultimately get business across the line as soon as possible.
    • Ensure all business transacted by the team is compliant
    • Provide support to each team member to aid their knowledge and development; aiding the teams to become more self-sufficient and therefore more efficient.
    • Support new joiners through their probation and training programme.
    • Ensure team comply with internal mandatory training programmes.

    Skills & Qualifications:

    • 2 years experience within a similar role in Financial Services / Wealth Planning.
    • Broad and current knowledge of financial services and financial planning.
    • Good people management skills.
    • Excellent interpersonal skills, both oral and written.
    • Confident and self-assured with a positive approach to change, ability to remain calm and work well under pressure.
    • Detailed and accurate in every aspect of the role.
    • Good knowledge of Microsoft Office/IT skills.
    • Good planning and organisational skills, with the ability to organise and prioritise workloads and meet deadlines.
    • Proactive and flexible in their approach to work and willing to go the extra mile.
    • Self-driven, results-oriented with a positive outlook.
    • A clear focus on delivering a high quality operational process, as well as business profit.
    • Empathic communicator, able to see things from the other person’s point of view.
    • Customer focused, ensuring positive customer experience is at the core of all activities undertaken.

    If this roles sounds as though it aligns with your desire to have a career within Financial Services / Wealth Planning that comes with fantastic ongoing career development prospects and a high level of compensation, please email your CV with a covering letter now.

    Please note that due to the high level of response; only shortlisted candidates will be contacted. If you are not contacted within 7 days of your application, please assume you have not been successful. However, please keep applying as we work with some great local clients.

    Related Jobs

    • IFA Administrator

      Job Type: IFA Administration

      Location: London

      Location: London

      Salary: Negotiable depending on experience

      Are you looking for your next challenge within financial services?

      Our client is looking for a bright, conscientious individual to join our client friendly team.

      The core responsibilities of the role are to develop long term relationships with the firm’s clients and to support our Financial Advisers and Paraplanners with administrative functions.  This includes processing new business and liaising with external providers regarding new and existing clients.

      Main Duties

      • To maintain strict confidentiality in relation to the work undertaken and ensure that all confidential material is stored according to policies and procedures.
      • Promote and support best working practices.
      • Deliver training to new employees as defined in the company’s Business processes.
      • Processing new business including obtaining initial quotations, checking and sending off application forms, monitoring and chasing all outstanding items, and issuing
      • policy documentation on completion.
      • Preparing client valuations – gathering details of client holdings and updating database accordingly.
      • Carry out research into possible solutions for clients.
      • Creating and maintaining client files and records.
      • Meet and greet Clients.
      • Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the post.
      • Maintain appropriate CPD.

      Personal Attributes

      • Passionate about helping other people.
      • Have accuracy and pride in your work.
      • Have an interest in financial markets.
      • Can work on your own initiative and as part of a team.
      • Friendly and approachable.
      • Excellent communication skills – both verbal and written.
      • Outstanding organisational skills.
      • Be a good “team player”.
      • Able to manage priorities/deadlines.
      • Have a methodical, ordered and structured approach to tasks.

      Experience / Qualifications

      • Be computer literate, competent with Word, Excel, Outlook, etc.
      • Be an experienced financial services administrator.
      • Excellent written and oral communication skills.
      • Excellent analytical and numerical skills.
      • Excellent time management, organisational and record keeping skills.
      • Ability to liaise in a professional and concise manner.
      • Have experience working within an independent wealth management or financial planning firm.
      • Comprehensive industry experience/knowledge – pensions, investments and
      • taxation etc.

       

      If this roles sounds as though it aligns with your desire to have a career that comes with fantastic ongoing career development prospects and a high level of compensation, please email your CV with a covering letter now.

      Please note that due to the high level of response; only shortlisted candidates will be contacted. If you are not contacted within 7 days of your application, please assume you have not been successful. However, please keep applying as we work with some great local clients.

      Read More

    •  IFA Administrator / Wealth Planning Administrator – 2 days Home Working

      Job Type: IFA Administration

      Location: London

      Location: London

      Salary: Dependent on your experience.

      Are you looking for your next challenge within financial services/wealth planning? Would you relish the opportunity to work as part of a team in an administrative function whilst working towards exams and moving into a paraplanning function.

      Due to expansion, one of our oldest clients based in the city is now looking to recruit an experienced IFA Administrator.

      The ideal candidate will have at least 1 year of experience as an IFA Administrator and be able to demonstrate commitment to exams through already have some completed – however this experience is desirable and not essential.

      The role would allow exposure to technical aspects of administration and a mixture of administration and client servicing duties.

      This position offers a great opportunity to work within an established boutique wealth planner dealing with high-net-worth individuals. it also offers the opportunity to therefore work as part of a small team who are all very close and pride themselves on their ability to work together to ensure the best outcome for their clients. They recognise the instrumental role each individual plays and are generally a friendly, high-energy team who take pride in their work and also prioritise socialising together and keeping morale within the team high. financial services team and would suit anyone with the genuine desire to contribute to the future development of the business.

      This role is currently being performed remotely – but the company is now easing back into office working, they are conscious to do this at a good pace so everyone can adjust back into office work, and anticipate that for all individuals they will adopt a flexible approach – with the ideal arrangement being 2 days home based working and 3 days office based. All employees will have laptops provided and docking stations in the office for them.

      The office space itself is a fantastic place to work – part of a “we work” building based near bank station – there are social areas of the building for mixing with other companies, beer taps which the team take advantage of after a productive week, and generally its a social and vibrant setting.

      We have seen this company promote each individual we have placed there. they recognise hard work and people’s desires to continue professional development, and would adopt the same approach with their next hire. they would like to encourage this individual to take their exams to achieve the diploma in financial planning and then move them through to a paraplanning function within around 12 to 18 months.

      Key attributes to be successful within the role:

      • Strong work ethic
      • Good telephone manner
      • Experience of dealing with customers both written and verbally
      • Thriving within a busy varied role
      • Can do attitude
      • Team player but also self-motivated and able to work on own initiative
      • Keen to learn and develop skills to ensure develop best competency within the role
      • Organisational and prioritisation skills
      • Strong attention to detail.
      • someone who thrives in a high-energy working environment

      If this role sounds as though it aligns with your desire to have a career within Financial Services / Wealth Planning that comes with fantastic ongoing career development prospects and a high level of compensation, please email your CV with a covering letter now.

      Please note that due to the high level of response; only shortlisted candidates will be contacted. If you are not contacted within 7 days of your application, please assume you have not been successful. However, please keep applying as we work with some great local clients.

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    • IFA Administrator – FLEXIBLE HOME WORKING

      Job Type: IFA Administration

      Location: Lincolnshire

       

      Location: Bourne

      Salary: £19,000 – £22,000 depending on experience

      Are you an experienced IFA Administrator looking for your next role working within Financial Services?

      Due to expansion our client is now looking for an experienced IFA Administrator to join their support team based in Bourne. Our client is offering a superb opportunity to be part of a highly regarded and established firm who pride themselves on offering their clients a superb customer service. Working in a friendly and supportive environment, where staff feel included and valued.

      The successful applicant will be joining an incredibly flexible company offering the option of just 1 day a month working from the office.

      Job Role:

      • Prepare application forms for many different plan types (investment including IHT plans and offshore products, life including income protection and relevant life cover and pension including SIPPs and SSASs) with 20+ different providers with varying requirements and processes
      • Vet and process completed applications including trust documents and monitor progress via regular chase-ups through to successful completion
      • Update business trackers and actively maintain the client record with notes regarding all activity undertaken
      • Check adviser meeting notes and provider correspondence and use experience and knowledge to correctly identify all action required and set up accurate work tasks.
      • Action changes to clients’ policies as instructed e.g. fund switches, withdrawals, income payments etc.
      • Accurately maintain all client records with any activity undertaken
      • Assist in answering telephone calls related to cases in progress
      • Comply with FCA regulation, Data Protection and Anti Money Laundering legislation
      • Attend and contribute to Team and staff meetings
      • Take responsibility for managing own workload and proactive problem solving
      • Actively look for and contribute to process improvements for the benefit of all Team members
      • Support Team Leader and other Team members with higher workloads
      • Undertake personal training to maintain and develop knowledge and communicate to rest of team

      Skills:

      • Actively manage and monitor a rolling caseload of 30 to 40 client applications and servicing requests
      • Stay calm under pressure
      • Prioritise own workload effectively
      • Work independently
      • Adapt to a fast-changing environment working with Team Leader and Senior Managers as well as helping other staff.
      • knowledge of industry related products, websites and back-office systems (Intelligent Office, FE Analytics preferred).

       

       

      If this role sounds as though it aligns with your desire to have a career that comes with fantastic ongoing career development prospects and a high level of compensation, please email your CV with a covering letter now.

      If this role isn’t of interest then please contact us as we have a number of active roles at the moment that may be more suitable.

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  •  IFA Administrator / Wealth Planning Administrator – 2 days Home Working

    Job Type: IFA Administration

    Location: London

    IFA Administrator / Wealth Planning Administrator

    • IFA Administration
    • Surrey
    • Posted 9 months ago

    Overview

    Location: Ewell

    Salary: Dependent on your experience.

    Are you looking for your next challenge within financial services?

    Our client, a well-established independent company are looking for an IFA Administrator / Wealth Planning Administrator to join their friendly team, providing the highest quality of support to the Financial Advisers. Our client is offering a superb opportunity to be part of a highly regarded and established firm who pride themselves on offering their clients a superb customer service.

    Purpose of Role:

    • To guide administration and Paraplanning teams on a day to day basis to ensure the smooth running of a busy financial planning practice ensuring systems and processes are adhered to.
    • Oversight of administration work flows to ensure work is being managed within reasonable timescales.
    • Be proactive in identifying any potential issues before they arise, identifying any obstacles and finding a solution before it becomes problematic; strengthening working relationships.
    • Involvement with local support team recruitment, induction, training and development.
    • Performance management of team, including managing absence and sickness.
    • To provide an efficient private client and corporate administration and technical support service to a team of financial planners and clients.
    • Continually provide a high quality service to the advisers and clients in the processing of new business and the ongoing servicing of existing clients, continually striving to exceed expectations.
    • Ensure a constant dialogue is maintained with all parties involved and provide regular updates in order to manage adviser/client expectations.

    Key Responsibilities:

    • Point of contact for administration support team for any queries on systems/technical questions – ensure queries are dealt with quickly and efficiently, allowing tasks to be progressed with no impact on workflows.
    • Ensure processes are followed through to fruition by liaising with the support teams to ensure each team member fully understands where their input is required in the “advice process” and ultimately get business across the line as soon as possible.
    • Ensure all business transacted by the team is compliant
    • Provide support to each team member to aid their knowledge and development; aiding the teams to become more self-sufficient and therefore more efficient.
    • Support new joiners through their probation and training programme.
    • Ensure team comply with internal mandatory training programmes.

    Skills & Qualifications:

    • 2 years experience within a similar role in Financial Services / Wealth Planning.
    • Broad and current knowledge of financial services and financial planning.
    • Good people management skills.
    • Excellent interpersonal skills, both oral and written.
    • Confident and self-assured with a positive approach to change, ability to remain calm and work well under pressure.
    • Detailed and accurate in every aspect of the role.
    • Good knowledge of Microsoft Office/IT skills.
    • Good planning and organisational skills, with the ability to organise and prioritise workloads and meet deadlines.
    • Proactive and flexible in their approach to work and willing to go the extra mile.
    • Self-driven, results-oriented with a positive outlook.
    • A clear focus on delivering a high quality operational process, as well as business profit.
    • Empathic communicator, able to see things from the other person’s point of view.
    • Customer focused, ensuring positive customer experience is at the core of all activities undertaken.

    If this roles sounds as though it aligns with your desire to have a career within Financial Services / Wealth Planning that comes with fantastic ongoing career development prospects and a high level of compensation, please email your CV with a covering letter now.

    Please note that due to the high level of response; only shortlisted candidates will be contacted. If you are not contacted within 7 days of your application, please assume you have not been successful. However, please keep applying as we work with some great local clients.

    Related Jobs

    • IFA Administrator – Part Time

      Job Type: IFA Administration

      Location: London

       

      Are you an IFA administrator looking for part-time work.

      We have an exciting opportunity to join a well-established company, on a part-time basis. The client is very open in terms of the number of hours and how these hours are broken up – and will consider each individual’s situation and hours that work for them. the main aim is to provide full administrative support to two advisers, with a focus on efficiency, professionalism, quality, and accuracy.

      They are a growing and ambitious firm based in prestigious offices near Westminster Abbey, who provide independent financial advice and manage investment portfolios for Private Clients and their families.

      The company is a boutique and its a very close team, so one of the many benefits would be a positive atmosphere, along with the following:

      • Discretionary bonus scheme
      • Company Pension Scheme (employer contributions up to 7%) *
      • Private Medical Insurance including annual health check and savings and discounts at Ocado, Virgin Active, Runners Need, Apple, Amazon, Starbucks, Cineworld, BA et al**
      • Dental insurance**
      • Life Assurance of 4 x salary
      • 25 days’ holiday and 8 days’ public holiday

      *after qualifying period

      **premiums deducted from salary

      The role

      Your duties would include:

      • Maintaining new business and existing records on the firm’s back-office systems (Intelliflo & PLUM)
      • General administration such as writing the adviser’s telephone meeting notes and the printing and filing of client correspondence
      • Screening and dealing with the adviser’s email, post, and calls where appropriate
      • Progressing pipeline business
      • Collating suitability report packs and ensuring all regulatory and internal firm requirements are met
      • Acting as a main point of contact for providers
      • Preparing portfolio valuations/reviews and packs for client reviews and meetings
      • Ad-hoc tasks and projects for the wider Thomson Tyndall team

      Knowledge, Skills, and Experience

      Essential:

      • Good knowledge and recent experience of the Intelliflo (IO) back-office system
      • Experience of liaising with product/investment providers and platforms
      • Excellent grammar, spelling, and punctuation
      • Excellent interpersonal and communication skills
      • Ability to work as part of a team but also to work unsupervised with a high level of self-motivation
      • Excellent time management and organisation skills
      • Ability to work to tight deadlines
      • IT skills including MS Office (Outlook, Excel, Word, OneNote) and the ability to pick up new software/programs quickly

      Desirable:

      • Experience with PLUM software.

      If this role sounds as though it aligns with your desire to have a career that comes with fantastic ongoing career development prospects and a high level of compensation, please email your CV with a covering letter now.

      Please note that due to the high level of response; only shortlisted candidates will be contacted. If you are not contacted within 7 days of your application, please assume you have not been successful. However, please keep applying as we work with some great local clients.

      Read More

    • IFA Administrator – FLEXIBLE HOME WORKING

      Job Type: IFA Administration

      Location: Midlands

      Location: Warwick

      Salary: £25,000 – £28,000 Depending on experience

      Are you an IFA Administrator looking for your next role within Financial Services / Wealth Management?

      Our client is currently looking for an IFA Administrator to join their friendly team to provide efficient and effective administrative support to a team of advisers. This encompasses the processing and management of client documentation.

      The successful applicant will be joining an incredibly flexible company offering the option of 3 days office based and 2 days working from home.

      Job Role:

      • Check and then process all new business applications and associated paperwork through to submission to Providers either electronically or via hard copy as appropriate.
      • Carry out electronic identity data verification (EIDV) of clients where appropriate.
      • Chase new business applications and other client requests/transactions through to completion.
      • Create and maintain accurate and up-to-date client and plan records on Intelligent Office.
      • Ensure all relevant documentation and correspondence is uploaded to the correct client records on Intelligent Office and named in accordance with Company procedures.
      • Create, manage and complete tasks on Intelligent Office in accordance with Company procedures.
      • Manage and complete all relevant tasks assigned by advisers, managers/team leaders and other support team members.
      • Where required: Assist in provision of quotations, key features, applications and other relevant paperwork to advisers for their client meetings.
      • Receive incoming telephone calls, dealing or redirecting as appropriate so that calls are dealt with efficiently and by the correct person.
      • Receive and deal with incoming documentation or correspondence relating to clients of their select team of advisers as appropriate.
      • Ensure all correct documentation is provided to clients in a timely manner.
      • Respond promptly to queries from clients, providers and advisers.
      • Process and chase death or other policy claims through to completion.
      • Complete additional one off jobs when they arise.
      • Promote professional behaviour by demonstrating courtesy and respect to all colleagues and following the Company’s equality and diversity policy at all times.
      • Ensuring health and safety policies are observed.
      • Completion of other reasonable duties, as defined by the Senior Management Team.

      Skills Required:

      • IT literate, including all Microsoft Packages.
      • Confidence to develop strong, sustainable relationships with clients, colleagues and product providers.
      • Excellent written and verbal communication skills.
      • Self-motivated.
      • Customer focused.
      • Problem Solving.
      • Decision-making.
      • Ability to efficiently manage priorities and workloads.
      • Ability to meet strict deadlines.

      If this role sounds as though it aligns with your desire to have a career that comes with

      fantastic ongoing career development prospects and a high level of compensation, pleaseemail your CV with a covering letter now.

      If this role isn’t of interest then please contact us as we have a number of active roles at the moment that may be more suitable.

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    • Senior IFA Administrator

      Job Type: IFA Administration

      Location: London

      Location: City of London

      Salary: Negotiable depending on experience

      Are you an IFA Administrator looking for a long-term career within IFA administration, and the chance to work as part of a company that recognises the value of Senior Administrators and the crucial function they play to their business?

      Our client, based in London close to Bank station, is a forward thinking holistic financial planning company offering whole of market advice for pensions, investments, mortgages, protection and estate planning.

      The company was founded on a belief that a deeper understanding of financial services is essential to offering the right bespoke advice. Their educated team is committed to building lasting client relationships.

      This is a company who truly take huge pride in their employees and recognise their value. This is reflected through their generous and achievable bonus scheme, various team incentives and social aspects, as well as a continuous flowing dialog with the employees to ensure everyone feels supported, challenged, and feels the different areas of the business are set up in the best possible way to harness the job at hand. It is a varied and dynamic team of around 50 employees currently, with an enthusiastic and supportive team atmosphere.

      The role

      The company are now looking for an experienced Administrator to join their team, and work alongside another experienced Administrator to support 4 Paraplanners and 5 Directors. The company currently has a successful graduate (or equivalent) trainee adviser programme, which involves the individuals joining the business to first work within administration for the first 12 months, therefore these individuals will be working closely with the two senior Administrators to provide support for the more basic aspects of administration, meaning that the senior Administrators will be able to concentrate on more technical administration and client servicing.

      Desirable experience

      The role would suit any Administrator that really takes pride in harnessing the administration function within a business, and truly enjoys supporting paraplanners and advisers. It would also suit anyone that enjoyed working with junior individuals as a mentor figure. Experience within an IFA Administration role is essential.

      Whilst progression within this company is always an option, as they always make it a priority to ensure all staff are feeling challenged, the company are ideally looking for someone who has ambitions to remain within the administration function long term.

      Any industry relevant qualification would be desirable, however not essential. The company will always support anyone who wishes to continue professional development and gain further industry relevant qualifications.

      If this role sounds as though it aligns with your desire to have a career within Financial Services / Wealth Planning that comes with fantastic ongoing career development prospects and a high level of compensation, please email your CV with a covering letter now.

      If this role isn’t of interest, then please contact us as we have a number of active roles at the moment that may be more suitable.

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  • IFA Administrator

    Job Type: IFA Administration

    Location: Lincolnshire

    IFA Administrator / Wealth Planning Administrator

    • IFA Administration
    • Surrey
    • Posted 9 months ago

    Overview

    Location: Ewell

    Salary: Dependent on your experience.

    Are you looking for your next challenge within financial services?

    Our client, a well-established independent company are looking for an IFA Administrator / Wealth Planning Administrator to join their friendly team, providing the highest quality of support to the Financial Advisers. Our client is offering a superb opportunity to be part of a highly regarded and established firm who pride themselves on offering their clients a superb customer service.

    Purpose of Role:

    • To guide administration and Paraplanning teams on a day to day basis to ensure the smooth running of a busy financial planning practice ensuring systems and processes are adhered to.
    • Oversight of administration work flows to ensure work is being managed within reasonable timescales.
    • Be proactive in identifying any potential issues before they arise, identifying any obstacles and finding a solution before it becomes problematic; strengthening working relationships.
    • Involvement with local support team recruitment, induction, training and development.
    • Performance management of team, including managing absence and sickness.
    • To provide an efficient private client and corporate administration and technical support service to a team of financial planners and clients.
    • Continually provide a high quality service to the advisers and clients in the processing of new business and the ongoing servicing of existing clients, continually striving to exceed expectations.
    • Ensure a constant dialogue is maintained with all parties involved and provide regular updates in order to manage adviser/client expectations.

    Key Responsibilities:

    • Point of contact for administration support team for any queries on systems/technical questions – ensure queries are dealt with quickly and efficiently, allowing tasks to be progressed with no impact on workflows.
    • Ensure processes are followed through to fruition by liaising with the support teams to ensure each team member fully understands where their input is required in the “advice process” and ultimately get business across the line as soon as possible.
    • Ensure all business transacted by the team is compliant
    • Provide support to each team member to aid their knowledge and development; aiding the teams to become more self-sufficient and therefore more efficient.
    • Support new joiners through their probation and training programme.
    • Ensure team comply with internal mandatory training programmes.

    Skills & Qualifications:

    • 2 years experience within a similar role in Financial Services / Wealth Planning.
    • Broad and current knowledge of financial services and financial planning.
    • Good people management skills.
    • Excellent interpersonal skills, both oral and written.
    • Confident and self-assured with a positive approach to change, ability to remain calm and work well under pressure.
    • Detailed and accurate in every aspect of the role.
    • Good knowledge of Microsoft Office/IT skills.
    • Good planning and organisational skills, with the ability to organise and prioritise workloads and meet deadlines.
    • Proactive and flexible in their approach to work and willing to go the extra mile.
    • Self-driven, results-oriented with a positive outlook.
    • A clear focus on delivering a high quality operational process, as well as business profit.
    • Empathic communicator, able to see things from the other person’s point of view.
    • Customer focused, ensuring positive customer experience is at the core of all activities undertaken.

    If this roles sounds as though it aligns with your desire to have a career within Financial Services / Wealth Planning that comes with fantastic ongoing career development prospects and a high level of compensation, please email your CV with a covering letter now.

    Please note that due to the high level of response; only shortlisted candidates will be contacted. If you are not contacted within 7 days of your application, please assume you have not been successful. However, please keep applying as we work with some great local clients.

    Related Jobs

    • IFA Administrator – FLEXIBLE HOME WORKING

      Job Type: IFA Administration

      Location: Midlands

      Location: Warwick

      Salary: £25,000 – £28,000 Depending on experience

      Are you an IFA Administrator looking for your next role within Financial Services / Wealth Management?

      Our client is currently looking for an IFA Administrator to join their friendly team to provide efficient and effective administrative support to a team of advisers. This encompasses the processing and management of client documentation.

      The successful applicant will be joining an incredibly flexible company offering the option of 3 days office based and 2 days working from home.

      Job Role:

      • Check and then process all new business applications and associated paperwork through to submission to Providers either electronically or via hard copy as appropriate.
      • Carry out electronic identity data verification (EIDV) of clients where appropriate.
      • Chase new business applications and other client requests/transactions through to completion.
      • Create and maintain accurate and up-to-date client and plan records on Intelligent Office.
      • Ensure all relevant documentation and correspondence is uploaded to the correct client records on Intelligent Office and named in accordance with Company procedures.
      • Create, manage and complete tasks on Intelligent Office in accordance with Company procedures.
      • Manage and complete all relevant tasks assigned by advisers, managers/team leaders and other support team members.
      • Where required: Assist in provision of quotations, key features, applications and other relevant paperwork to advisers for their client meetings.
      • Receive incoming telephone calls, dealing or redirecting as appropriate so that calls are dealt with efficiently and by the correct person.
      • Receive and deal with incoming documentation or correspondence relating to clients of their select team of advisers as appropriate.
      • Ensure all correct documentation is provided to clients in a timely manner.
      • Respond promptly to queries from clients, providers and advisers.
      • Process and chase death or other policy claims through to completion.
      • Complete additional one off jobs when they arise.
      • Promote professional behaviour by demonstrating courtesy and respect to all colleagues and following the Company’s equality and diversity policy at all times.
      • Ensuring health and safety policies are observed.
      • Completion of other reasonable duties, as defined by the Senior Management Team.

      Skills Required:

      • IT literate, including all Microsoft Packages.
      • Confidence to develop strong, sustainable relationships with clients, colleagues and product providers.
      • Excellent written and verbal communication skills.
      • Self-motivated.
      • Customer focused.
      • Problem Solving.
      • Decision-making.
      • Ability to efficiently manage priorities and workloads.
      • Ability to meet strict deadlines.

      If this role sounds as though it aligns with your desire to have a career that comes with

      fantastic ongoing career development prospects and a high level of compensation, pleaseemail your CV with a covering letter now.

      If this role isn’t of interest then please contact us as we have a number of active roles at the moment that may be more suitable.

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    • IFA Administrator – FLEXIBLE HOME WORKING CONSIDERED

      Job Type: IFA Administration

      Location: Lincolnshire

      Location: Lincoln

      Salary: £26,000 – £29,000 Depending on experience

      Are you an IFA Administrator looking for your next role within Financial Services / Wealth Management?

      Our client is currently looking for an IFA Administrator to join and support their friendly team of Client Relationship Managers and Head of Operations, providing efficient and effective administrative support.

      Our client will consider remote working or a hybrid of remote and office based depending on the commuting distance. However, the ideal candidate must be willing to undertake their induction in Lincoln.

      Job Role:

      Client servicing & ongoing reviews

      • Handling admin-related queries on behalf of the CRMs
      • Supporting CRMs with preparation for client meetings
      • Keeping CRMs and FPs informed of work in progress. Liaise with other team members as necessary for updates and chasing product providers
      • Ensuring the service stated in each client agreement is delivered in a timely manner
      • Creating and maintaining client files to the required compliance standards
      • Sending Letters of Authority and gathering accurate information as per advice process
      • Producing portfolio valuations as requested by CRMs and Financial Planners
      • Obtaining illustrations, application forms and other enclosures for issue with reports

      Business-Processing

      • Checking accuracy and completeness of documents before processing/submission including anti-money laundering requirements
      • Ensuring all business applications are processed accurately and efficiently in line with both the business’ and relevant product provider’s requirements
      • Checking policy documents and contract notes received from product providers
      • Filing documents correctly in line with latest policies and processes
      • Recording fees accurately
      • Chasing product providers to ensure timely and accurate turnaround times for clients
      • Ensuring all fund switches / rebalances / other transactions are carried out accurately and within the required timescales

      General administration

      • Ensuring back-office systems are kept up to date, including the client portal
      • Filtering financial planners’ general information, queries, phone calls and invitations?
      • Opening, scanning, logging and allocating incoming post
      • Completing timesheets and updating adviser dashboard
      • Support with business activities such as issuing client birthday cards
      • Participating in internal meetings with aim of continuous improvement
      • Understanding and adhering to the Financial Conduct Authority Tier 1 Conduct Rules
      • Maintaining sufficient knowledge on regulatory matters relevant to own role and tasks (these will be explained during your induction and ongoing training & development)

      The Ideal candidate will be expected to have previously carried out some or all of the following specialisms:

      • Maintaining our Compliance manuals
      • Maintaining our Compliance policies
      • Maintaining our Operations Manual and drafting procedures
      • Maintaining HR records – onboarding new starters and leavers
      • Assist with inducting new employees
      • Conducting annual due diligence on our third-party suppliers
      • Conducting annual data security review
      • Collating data for the bi-annual FCA Gabriel Return
      • Collating data for the Professional Indemnity Insurance renewal
      • Matching cash receipts to fee expectations and maintaining accurate records
      • Producing monthly detailed fee income reports
      • Maintaining back-office system settings

      Personal Skills & Qualities

      Essential

      • Microsoft Word, Excel, and electronic diary management
      • Knowledge of financial services products and basic compliance requirements
      • Trustworthy, reliable and takes pride in their work.
      • Good communicator (both verbal and written) with a pleasant telephone manner and numerate
      • Highly organised, methodical and disciplined
      • Self-motivated and takes personal responsibility for completing tasks
      • Understands importance of compliance and works within defined business processes
      • Adopts a positive attitude, willing to assist other team members even when busy
      • Able to work under pressure on occasion to meet deadlines
      • Assists other team members with enthusiasm, respect, and empathy
      • Able to work independently once training on specific tasks has been completed
      • Uses initiative appropriately without acting outside of role remit/crossing regulatory boundaries

      Desirable

      • Experience of financial Services back-office systems
      • Advanced Excel
      • Knowledge of cash flow modelling tools

      If this role sounds as though it aligns with your desire to have a career that comes with

      fantastic ongoing career development prospects and a high level of compensation, please email your CV with a covering letter now.

      If this role isn’t of interest, then please contact us as we have a number of active roles at

      the moment that may be more suitable.

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    • IFA Administrator

      Job Type: IFA Administration

      Location: Lincolnshire

      Location: Lincoln

      Salary: Dependent on your experience.

      Are you a IFA Administrator / Wealth Planning Administrator who loves supporting the team. If so, we have the opportunity for you.

      Our client, a well-established firm are looking for an IFA Administrator / Wealth Planning Administrator to join their friendly team, providing the highest quality of support to the Financial Planners. Our client is offering a superb opportunity to be part of a highly regarded and established firm who pride themselves on offering their clients a superb customer service.

      Main Duties

      • Provide high quality support to team
      • Assist Advisers in the production and issuing of client advice, including liaison with
        product providers and undertaking product research
      • Prepare and issue client reviews including obtaining product specific information, for
        example switch fees and funds available and charges
      • Issue client advice, correspondence and enclosures
      • Process all new business through to conclusion
      • Maintain task schedules and tracker spreadsheets to monitor service standards
      • Adhere to the FCA’s Conduct Rules
      • Act with honesty and integrity in all dealings with clients and peers alike

      Personal Attributes

      • Is or has recently been working in an IFA/Financial Planning business
      • Is used to following processes but can use their own initiative and be proactive
      • Is familiar with trading platforms like Transact or Nucleus and a back office/CRM system like intelligent Office
      • Has a technical insight into Pensions and Investments
      • Understands the compliance and regulatory framework that informs what we do

       

      If this roles sounds as though it aligns with your desire to have a career that comes with fantastic ongoing career development prospects and a high level of compensation, please email your CV with a covering letter now.

      Please note that due to the high level of response; only shortlisted candidates will be contacted. If you are not contacted within 7 days of your application, please assume you have not been successful. However, please keep applying as we work with some great local clients.

       

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Contact us

Email: kate@cranleighpersonnel.co.uk or Call: 01483 279 837