Job description

Job Title – IFA Servicing Adviser – hybrid working options, up to 2 days from home.

Location – City of London.

Salary – £50,000 plus bonus

Are you currently an Adviser, but prefer maintaining ongoing relationships, as opposed to hunting new business? Would you welcome the opportunity to join a company looking for an Adviser to manage an existing book of clients whilst identifying areas of new business from within that client book?

Perhaps you are currently working within a dual role for a wealth management company, handling aspects of advising and paraplanning, and are looking for that step into full advising?

Then our dynamic, expanding London client could be the right next step for you.

Our client has the fantastic opportunity for a Servicing Advisor to join their team. A fantastic opportunity for anyone looking to join a highly successful Financial adviser, part of the open work network, who are continuing to grow and develop their highly qualified social team of around 90 to date.

Overall Job Purpose

Develop and maintain existing repeat fee income by delivering company’s ongoing service and advice proposition to a defined portfolio of clients. Identify new opportunities to grow the income and assets from the portfolio. Identify potential clients through referral, net-working and other marketing/campaign initiatives. The role holder will support the evolution, definition and implementation of company’s Service proposition.


Record Keeping/Reporting – Effective use of all designated systems – This includes Intelliflo and any CRM system that tracks the advice process. Maintaining client records with timely, quality, accurate and relevant data. Ensuring clients’ records on Platform(s) are accurate and that assets (including cash) are suitably invested. (The recording of all client interactions as specified by the business is a mandatory requirement)

Administration/Business Processing – Liaising effectively with the support team(s) to stay up to date on any “work in progress.” Ensuring/overseeing that the contracted services are delivered in line with the required timescales and commitments thus ensuring all the client interactions as defined within the client proposition brochure are completed and recorded in the appropriate way such that a robust and clear audit trail is always clear and readily available.

Compliance – To work in a compliant manner – This requires taking personal responsibility to stay fully up to date such that there is constant adherence to company and Openwork’s systems, policies and regulatory requirements. This includes the completion of all mandatory training requirements. Any testing should be approached with a “pass first-time” mind-set.

Reviewing Clients’ needs – Proactively conducting reviews of clients’ financial circumstances, and future aims; assessing clients’ financial situations by gathering up to date information regarding earnings, existing debts, expenditure, existing protection and other financial arrangements, delivering company services to clients to the highest professional standards in line with company’s defined client proposition. Identifying opportunities for the company to increase the share of “client wallet” by re fact-finding as appropriate and by referring any significant opportunity to the Sales Director.

Client Relationships –Being proactive and responsive via the ‘phone, email etc., as a key point of contact for all client queries or requests, responding quickly and appropriately; reviewing and responding to clients’ changing needs and financial circumstances as appropriate.

Sales and Lead Generation – Generating new business through activities including managing relationships between company and external referral sources; working with the internal MCOB adviser population in ensuring “healthy” cross-referral disciplines are developed and maintained; liaising with other professionals, such as accountants and solicitors and by asking for referrals from existing clients.

Knowledge / Skills required

CII Level 4 Diploma qualified with a commitment to work towards L6 “Chartered Status”

  • Sound overall knowledge of the financial services market including core products/tax wrappers – UK taxation regime – Principals of fund management
  • Strong client and product administration ability
  • Strong written and verbal communication skills with the ability to persuade and influence others.
  • Good knowledge and experience of the advice process and regulatory requirements
  • Ability to understand and identify issues and resolve disputes in an effective manner including the ability to manage client expectations and internal stakeholders
  • Ability to manage internal processes and improving working practices.
  • Good knowledge of Investment platforms, their operation, processes and regulatory requirements.
  • Strong personal organisation.
  • Team player and strong service ethic.
  • Target orientated – across a range of company, conduct and client metrics.
  • Ability to deliver to tight deadlines and deliver a superior client experience.
  • Proactive mindset and problem solving ability.
  • Commercially minded with ability to demonstrate value through the client journey.
  • Strong relationship building and management skills.


Benefits with this role include the fantastic working atmosphere with highly social and supportive team, who hold regular staff events to encourage team morale and support for one another.

Other benefits include the opportunity for a bonus of up to 20% of annual salary, as well as the option for hybrid working, with up to 2 days a week from home after successful “bedding in period.”

If this role sounds as though it could well be the one you’ve been waiting for, please email your CV with a covering letter now.

Please note that due to the high level of response, only shortlisted candidates will be contacted. If you are not contacted within 7 days of your application, please assume you have not been successful. However, please keep applying as we work with some great local clients.