Location: Weybridge

Salary: Negotiable depending on experience

Are you looking for your next challenge within financial services?

Our client is currently looking for an experienced IFA administrator to join their support team to provide pre and post-sales support to the Financial Advisers, ensuring that client documentation/requests are accurately processed and completed within the required time scales; and in accordance with the compliance guidelines as defined by the Company.

The Ideal candidate would love all things admin, supporting and working as part of a team. Providing a high level of support to clients in an efficient, compliant, and professional manner.

This role is ideal for any working parents wanting to work either 4 full days or cover the hours over 5 days to work around schooling.


  • Computer literate in Microsoft Office and other applications
  • Excellent communication skills both written and verbal
  • Client centric in approach
  • Organised and highly motivated
  • Good levels Industry knowledge
  • Good attention to detail
  • Accurate data entry and record keeping skills
  • Willingness to study towards professional qualifications (desirable but not essential)


Key Responsibilities:

  • To obtain illustrations, key features and application forms from Platforms & Providers as required.
  • Compile client meeting packs containing documentation such as, but not limited to, valuations, client agreement, fact find, risk questionnaire and profile for the Adviser to use at client meetings.
  • To post client documentation to the client or product providers as appropriate.
  • To issue signed letters of authority to providers and obtain standard policy information.  Update client policy records on receipt of information on Intelligent Office.
  • To accurately maintain client personal details and policy information and update on Intelligent Office.
  • To prepare new business applications in accordance with the Company’s standard operating procedures and compliance handbook
  • Deal with and respond to written, telephone and electronic general enquiries for IFAs, colleagues, clients and providers.
  • Provide clients with timely and accurate information and obtain any new business information and existing policy information from clients where required.
  • Maintaining relationships and contacts with providers to ensure a professional service
  • Deal with any resulting fee and commission queries from the Finance Department
  • To produce accurate, regular and ad-hoc client valuation schedules, and input into Intelligent Office.
  • To arrange for amendments to encashment and withdrawal requests from existing client plans as instructed by the Adviser and inform the client by email where appropriate.  To update Intelligent Office client records with the amendments.
  • To operate and manage an effective diary within Intelligent Office to ensure that all activities are planned for and carried out in a timely manner.
  • To ensure that Advisers and the Operations Manager are informed of any client related events and issues in a timely manner.
  • To provide cover and carry out duties for other Administrators in the team, in their absence.
  • Where necessary: –
    • Answering the telephones in a professional manner, conforming to Company standards
    • To be responsible for the opening, scanning and distributing the post working within the company timescales
    • Ensuring all scanning of hard copy files is completed accurately /readable
    • Shredding documents as and when required
  • To operate within and conform to the Company’s existing and continually developing operating systems and procedures and contribute to their further development where required, through participation in Procedural Workgroups.
  • To carry out any other reasonable duties as requested by line management or directors.


If this roles sounds as though it aligns with your desire to have a career that comes with fantastic ongoing career development prospects and a high level of compensation, please email your CV with a covering letter now.

Please note that due to the high level of response; only shortlisted candidates will be contacted. If you are not contacted within 7 days of your application, please assume you have not been successful. However, please keep applying as we work with some great local clients.