Overview

Based Lincoln – but can be homebased 4 x days per week- 1 x per week office

Purpose of role: To support the business and financial planners in delivering an excellent service to clients.

Reports ToHead of Business Standards

Key responsibilities & accountabilities Client servicing & ongoing reviews

· Handling admin-related queries, providing a friendly and professional point of contact for clients and product providers (by phone, email and in person)

· Referring non-admin queries to other team members as appropriate

· Organising all new and existing client meetings; managing FPs’ diaries and workloads

· Preparing and collating all documents needed before and after client meetings

· Managing clients’ service needs and expectations to ensure client satisfaction

· Keeping clients and financial planners informed of work in progress. Liaise with other team members as necessary for updates and chasing product providers

· Administrative assistance in client meetings when required

· Ensuring the service stated in each client agreement is delivered in a timely manner

· Creating and maintaining client files to the required compliance standards

· Diarising client meeting action points and monitoring progress until completion

· Sending Letters of Authority and gathering accurate information as per advice process

· Producing portfolio valuations as per client agreements/financial planner requests

· Obtaining illustrations, application forms and other enclosures for issue with reports

Business-Processing

· Checking accuracy and completeness of documents before processing/submission including anti-money laundering requirements

· Ensuring all business applications are processed accurately and efficiently in line with both the

business’ and relevant product provider’s requirements

· Checking policy documents and contract notes received from product providers

· Filing documents correctly in line with latest policies and processes

· Recording fees accurately

· Chasing product providers to ensure timely and accurate turnaround times for clients

· Ensuring all fund switches / rebalances / other transactions are carried out accurately and within the required timescales

Experience

· At least 2 years working within a financial planning environment – Essential

· At least 2 years’ administration/customer service/account management – Desirable

· Previous PA experience from within financial services industry – Desirable