Customer Service Advisor

Job title: Customer Service Advisor

Salary: up to £23,000

Location: Dorking

Job Description

Our client based in Dorking, Surrey is looking for an enthusiastic and experienced Customer Service Advisor that might become a Supervisor/ Customer Services Team Leader role. You must have a customer service background and experience within a distribution company. We are looking for an individual with customer service experience and flair for problem solving and issue resolving. You will have excellent communication skills, in addition to a high attention to detail and a passion for fantastic customer service. You will be able to work as an individual as well as part of a team.

Role and Responsibilities

  • Order management/processing : Direct management/processing of incoming sales orders for a given customer set includes but not limited to order entry, supply chain coordination, invoicing and communication
  • Customer communication: Provide proactive updates to customers as needed and as requested via email and phone.
  • Cross functional coordination: Able to collaborate across the broader team to resolve requests from customers in an efficient and effective manner.
  • Sales team support: coordinate with account managers and sales support both meeting customer needs and account team needs for transactional and informational tasks and support.
  • Reporting/assisting higher management: providing reports to higher management as and when required (sales reports, stock reports, back order reports, monitoring department efficiency, speed of order processing, etc. etc.)
  • Customer satisfaction survey
  • Inventory control assistance/Product management assistance as and when necessary

The candidate:

  • Confident and happy dealing with customers
  • Team player
  • Good level of Excel and other Microsoft packages
  • Resilient and able to work well under pressure
  • Experience with any ERP system
  • Basic knowledge of international trade and logistics
  • Good people skills/ Experience in people`s management
  • Good communication and listening skills
  • Ability to keep cool in heated situations
  • Customer minded problem solving and solution focused
  • Ability to multi task and good time management
  • Planning skills, structured and self-driven
  • Willingness to develop skills and competences

If this roles sounds as though it aligns with your desire to have a career that comes with fantastic ongoing career development prospects and a high level of compensation, please email your CV with a covering letter now.

Please note that due to the high level of response; only shortlisted candidates will be contacted. If you are not contacted within 7 days of your application, please assume you have not been successful. However, please keep applying as we work with some great local clients.

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