Office Assistant/ Receptionist

Job Title: Office Assistant/ Receptionist

Salary: up to £22,000 depending on experience

Location: Covent Gardens, London

Job Description

Our client is looking for an Office Assistant/ Receptionist to provide a confidential and efficient coordination service to ensure the seamless management of calls and associated tasks and responsibilities.

Role and Responsibilities:

  • Receive and answer mainline telephone calls ensuring they are answered politely and efficiently and within 3 rings
  • Process calls as appropriate including transferring phone calls correctly and message taking and passing on
  • Announce calls and callers to the Partners and Staff
  • Provide help and assistance to callers as required with regards to the relevant person to speak to and answer general enquiries as far as is practical
  • Meet and greet visitors, keeping a record of their name and person/department they’re meeting with – Logging in Visitor’s Book.
  • Issue of Parking Permits to all visitors, logging and printing supplies.
  • Provide refreshments to visitors as appropriate
  • Escort visitors to the relevant department/meeting room as required.
  • Upkeep of company brochure packs and supplies in Reception Area and supplies required by Partners.
  • Manage on Outlook the bookings for the use of the meeting rooms and conferencing facilities ensuring no double bookings are made.
  • Ensure the rooms are tidy and replenished with refreshment supplies on an ongoing basis.
  • Provide stationery and aids as applicable e.g. Flip chart and pens and paper.
  • Provide assistance for ad hoc meetings as required
  • Receive incoming mail, date stamp it and distribute accordingly
  • Process outgoing mail, keeping a record on a spreadsheet
  • Order bikes and couriers and ensure appropriate records are maintained
  • Reconcile invoices and code for payment, handle any anomalies; arrange for authorisation in accordance with Synergy procedure and pass to accounts for payment once authorised.
  • Manage the internal telephone directories keeping them up to date and relevant, and distributing across the office
  • Full working knowledge of all photocopiers, ensuring on a daily basis they are fully supplied and stock (paper/toners).
  • Organise restaurant bookings, order taxis, photocopying; office filing

Job Specific Technical Skills:

  • Telephone/Switchboard operator
  • Excel, Word and Outlook proficient
  • Good verbal communication skills – interpersonal skills

The ideal candidate should:

  • Previous reception and front of house experience essential
  • Good level of education and GCSE passes
  • Be able to work independently
  • Have a positive, ‘can-do’ attitude
  • Be able to multi-task and assimilate new tasks quickly

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Part-Time Marketing Manager

Job title: Part-Time Marketing Manager

Salary: Up to £27,000 depending on experience (CIRCA £45,000 Full Time)

Hours: 25 per week

Location: Camberley

Job Description

Our client, located in Camberley, is looking for a Part-Time Marketing Manager to join their successful and friendly company.

KEY RESPONSIBILITIES:

  • Working closing with the Managing Director and Sales Director
  • Managing all marketing for the company and liaising with external suppliers
  • Developing marketing strategies for the company
  • Oversee and manage the marketing budget
  • Preparing online and brochure marketing
  • Monitor the effectiveness of the marketing communications
  • Social media, including LinkedIn
  • Build and maintain relationships
  • Writing marketing pieces on behalf of the company
  • Expand companies’ online engagement

EXPERIENCE:

  • Marketing Degree or Qualification
  • Worked in a senior position previously as this is a standalone Marketing position

QUALITIES AND SKILLS:

  • Organised; detailed orientated and conscientious
  • Able to multi-task and balance conflicting demands
  • Good telephone manner
  • Confident with client interaction
  • Able to work independently
  • Adaptable to the varied tasks the role may require
  • Personable and presentable

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Customer Service Administrator

Job Title: Customer Service Administrator

Location: Farnborough

Salary: up to £25,000 depending on experience

Hours: 8.30am – 5pm

Job Description:

Our client located near Farnborough is looking for a Customer Service Administrator to join their successful and friendly company on a permanent basis.

KEY RESPONSIBILITIES:

  • Dealing with incoming customer calls and emails
  • Processing company orders onto the system
  • Liaising with customer’s over the phone and answering any questions
  • Email management
  • Updating client information onto the company database
  • General office administration

COMPETENCIES:

  • Previous Administration and Customer Service experience
  • Good attention to detail
  • Accuracy
  • Hold a UK driving licence
  • Ability to manage time effectively
  • Organised

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Part-Time Customer Service Administrator

Job Title: Part-Time Customer Service Administrator

Location: Godalming

Hourly Rate: up to £10.00 per hour

Hours: 8.30am – 5.30pm – 3 Days per week – will be required to work Saturday every third week as part of the 3 days.

Suitable candidates MUST be a DRIVER

Job Description:

Our client located on the outskirts of Godalming is looking for a Part-Time Customer Service Administrator to join their successful and friendly company on a permanent basis.

KEY RESPONSIBILITIES:

  • Dealing with incoming customer calls and emails
  • Processing company orders onto the system
  • Checking the on-site warehouse for stock
  • Liaising with customers over the phone and answering any questions
  • Initially dealing with returns, before passing over to the relevant department
  • Email management
  • Updating client information onto the company database
  • General office administration
  • Working in the on-site shop on Saturday’s

COMPETENCIES:

  • Previous Administration and Customer Service experience
  • Good attention to detail
  • Accuracy
  • Hold a UK driving licence
  • Ability to manage time effectively
  • Organised

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Administration Assistant

Job Title: Administration Assistant

Location: London, Near Finsbury

Salary: Up to £25,000 depending on experience

Job Description:

Our client located in London is looking for an Administration Assistant to provide high levels of client care and service to all visitors, whilst ensuring a smooth running of the reception.

KEY RESPONSIBILITIES:

  • Greet clients at the door and seat in the correct meeting room, offering refreshments.
  • Ensure all meeting room are immaculate before all meetings.
  • Greet clients /suppliers over the phone and re-direct as appropriate or take messages.
  • Maintain the reception area and meeting rooms to ensure they are tidy with appropriate literature on display.
  • Replenish water supplies throughout the course of the day and ensure clean glasses are always available and set out for each meeting.
  • Deal with all inbound post daily, in a timely manner to ensure that it is sorted, sifted, scanned and distributed to the relevant person.
  • Support the Partners with day to day administration duties.
  • Order and collect lunch were necessary.
  • Make sure people are receiving their post notifications.
  • Complete all photo-copy /faxing /filing/scanning as requested and ensure the prompt and secure disposal of paper copies.
  • Assist colleagues with other ad hoc duties and project work.

EXPERIENCE:

  • Excellent written and oral communication skills
  • Excellent organisational skills
  • Time management and diary management skills
  • Competent with all Microsoft Office programs
  • Attention to detail
  • Ability to work independently and as part of a team
  • Professional customer-focused attitude

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Operations and Client Services Manager

Job Title: Operations and Client Services Manager

Location: Central London

Salary: £50,000 – £60,000 plus 10% bonus

Our client located in London is looking for an Operations and Client Services Manager to join their expanding team. This position will report directly into the Operations and Sales Director.

Purpose:

To lead and develop the Administrative and Service teams in order to manage and enhance the companies service proposition through an industry leading, client-centric approach.

  • To meet current expectations and contribute to the overall company objectives of increasing company sales, revenue, profitability levels and ultimately the growth of the company’s commercial value.
  • To ensure the right systems, processes and structures are in place and that the right people are employed, developed and motivated.
  • To deal with all matters relating to the office facilitation, HR, Payroll and Health and Safety.
  • To assist the business leaders in the delivery of their respective responsibilities.
  • Manage the role in line with practice budgets and work pro-actively with the Partners and Sales and Operations Director to improve efficiencies in client management and practice process to improve practice profitability.

Responsibilities:

Support the development of strategies, plans and budgets that will deliver short and medium term financial objectives.

  • Instil a discipline within the Client Services population that is rigorous about prioritisation, meeting SLA’s, focusing resources and delivering on company agendas.
  • Ensure that organisation structures and processes are both adapted to business needs and are effective.
  • Identify the right Service Proposition to meet and exceed the client’s expectations.
  • Supportive individual’s development and career progression
  • Develop a system to provide timely and accurate feedback to individuals aiming to recognised and spot opportunities to praise when the performance is good.
  • Deal with under-performance swiftly and effectively.
  • Motivate the Client Services team, utilising their collective skills, knowledge and experience to drive the achievements of the overall objectives.
  • Deal with correspondence, collating information and writing reports, ensuring decisions made are communicated to the relevant persons.
  • Monitoring changes on relevant legislation and making appropriate recommendations for consideration.
  • Taking responsibility for the health and safety of employees and managing matters related to insurance and property.
  • Developing and overseeing the systems that ensure the company complies with all applicable codes, in addition to its legal and statutory requirements.
  • To deliver a weekly progress report at the Operations Meeting, highlighting any critical issues with workflow.
  • Ensure that CRM system records are accurate and fully up to date.
  • Compliance – To understand and adhere to the company and openwork systems and regulatory requirements. Comply with all regulatory polices including completion of any mandatory training requirements
  • Organise and implement any Office changes/ moves
  • Overseeing and renewing insurance cover for employees, equipment and premises to ensure that the appropriate insurance covers are in place for the right cover/ level and period of cover so that the business in fully protected in the event of a claim.
  • Ensuring the annual renewal of all trading licenses and certificates that allow the company to trade.
  • Manage and lead continual professional development within the business
  • Provide technical and industry updates with relevant additional commentary to support the marketing function

 Required experience/ skills:

  • Commercially astute, articulate, technically strong, dynamic, insightful and influential leader with the ability to operate at both strategic and operational levels
  • Strong IT Skills – High competence with Microsoft Excel in particular
  • Strong complex and strategic thinking skills
  • Strong communication skills
  • Ability to understand and identify issues and resolve disputes in an effective manner, including the ability to manage client expectations.
  • Team Player
  • Leadership – Experience of managing a team
  • Background in client and production administration
  • Energetic, highly motivated with an enquiring mind and passion for excellence and innovation in the pursuit of business growth and success.
  • Ability to deliver to tight deadlines
  • Strong work ethic

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Customer Service Advisor

Job Title: Customer Service Advisor

Location: Godalming

Salary: up to £20,000

Hours: 8.30am – 5.30pm – Will be required to work every third Saturday

Suitable candidates MUST be a DRIVER

Job Description:

Our client located on the outskirts of Godalming is looking for a Customer Service Advisor to join their successful and friendly company on a Permanent basis.

KEY RESPONSIBILITIES:

  • Dealing with incoming customer calls and emails
  • Processing company orders onto the system
  • Checking the on-site warehouse for stock
  • Liaising with customer over the phone and answering any questions
  • Initially dealing with returns, before passing over to relevant department
  • Email management
  • Updating client information onto the company database
  • General office administration
  • Working in the on-site shop on Saturday’s

COMPETENCIES:

  • Previous Administration and Customer Service experience
  • Good attention to detail
  • Accuracy
  • Hold a UK driving licence
  • Ability to manage time effective
  • Organised

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Job Role

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